General Questions

Are you a Licensed Pharmacy?

We are a certified & licensed pharmacy offering prescription medication online.

What are your working hours of operation?

Our website is open 24 hours a day, 7 days a week, with day and night Call Centre.

What are Meds99.com’s Privacy Policies?

At Meds99.com, your privacy and security is extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information) and we never share them with any other person or company. It is used solely by our authorized personnel to process your order. For more information on our privacy policy, Visit: meds99.com/privacypolicy

Do you accept any Insurance Plans?

No, we do not accept any insurance plans. However, we can provide invoice and receipt towards your order to claim your insurance.

What is your return and refund policy?

To know about our Return and Refund policy, follow our link: meds99.com/refundpolicy.

Is it safe to use my credit/debit card at Meds99.com?

Yes. Meds99.com uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.

Question related to Medication on the Website

Are medications available at Meds99.com are safe?

Yes. The medications that you purchase at our pharmacy are of the highest quality. The prescription medications we provide are procured from world-class and well-recognized pharmaceutical companies such as GlaxoSmithKline, Pfizer, Wyeth, Merck, Ranbaxy, Dr. Reddy’s, Nicholas Piramal, Sun Pharmacy and other global industry giants. They are manufactured under government supervision, prepackaged in factory-sealed blister packs and untouched by human hands.

What is the meaning of Generic Drugs?

Generic Drugs, also known as Generics or Generic Medications, are drugs that are marketed without brand names and are considered identical as their brand-name counterparts in all respects such as strength, dose, active ingredients, intended use, route of administration, efficacy, bioavailability and safety.

Questions Related to Product Ordering

What information do you need from me to process my order as fast as possible?

In order to process your order quickly, we need the following details from you:

  • Your billing/shipping information
  • Your prescription (required for the order of Prescription medicines).
  • Your payment details.

What forms of payment does Meds99.com accept for online orders?

Meds99.com accepts the following forms of payment:

-       Net banking

-       Cash on Delivery (COD)

Note: Credit/debit card and net banking payments are processed via our online payment service partners.

What if I can’t find the products/medications I am looking for on your website?

Please feel free to contact our us by emailing to help-desk@meds99.com.

Is it possible to buy more than one medication in a single order at Meds99.com?

Certainly, you can upload as many as 4 prescriptions and place them as a single order.

How is my order packaged?

Meds99.com takes greatest possible care in packaging your order. Untouched by human hands, your order will be packaged in factory-sealed blister-packs.

Are there any other hidden charges?

No. There are no hidden charges in any of our products.

Delivery Questions

Does meds99.com deliver products to any location in India?

Yes, we do deliver our products to any address in India.

How long will it take to deliver my order?

Minimum delivery is 1-3 Business days. Delivery times may vary depending on the delivery location as well as the type of product you order.

What are standard delivery charges?

Below are our item-specific Standard Delivery charges:

- Only Prescription Drug orders less than Rs. 1000: Rs. 49

- Only Non-Prescription item orders less than Rs. 1000: Rs. 99

- Combination orders of Prescription & Non-Prescription items less than Rs. 1000: Rs. 99

- For any order value of Rs. 1000 or more: FREE Delivery

Note:

Tracking number of your order would be available in your account on Meds99.com.

Meds99.com bears the responsibility of material between dispatch and delivery period.

What is Cash on Delivery (COD)?

Cash on Delivery (COD) is a payment method by which you can pay for your ordered item(s) in cash.

Don't own a credit/debit card? Or don't wish to pay online? Rather than making any advance online payment, Meds99.com COD option gives you the flexibility to pay the complete order amount on delivery.

What are the charges for Cash-on-Delivery (COD) payment method?

COD orders are charged an additional Rs. 49 for any order value.

How do I know if my order has been shipped?

You’ll get email confirmation of your order along with tracking details and you can always login to your account and track status.

If the status of your order appears as “In Transit”, your order has been shipped. You can also get information regarding your shipment by calling our toll-free number: +91-875-027-4777

How will I know the status of my order?

You can check your current order status by simply logging into your account. This lets you track your order in real time regarding its processing, delivery and shipping.  Alternatively, you may check the status of your order by calling our toll-free number: +91-875-027-4777

How do I cancel my order?

If you wish to cancel your order, you can send an email request to help-desk@meds99.com, Please note that in case your order has already been charged or delivered, we cannot cancel it.

Is it possible to cancel my order after it has been charged?

No, you cannot cancel your order once your payment has been processed.

How will my order be delivered?

Your order will be delivered by EMS or Courier, depending on your pincode.